Refund Policy - StormRainSky.com

Refund Policy

Last Updated: August 5, 2025

At StormRainSky.com, we want you to be completely satisfied with your purchase. This policy outlines our guidelines for returns and refunds. By purchasing from stormrainsky.com, you agree to this Refund Policy.

1. Eligibility for Returns & Refunds

To be eligible for a return and refund, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.
  • It must be in its original packaging.
  • The request for return must be made within 30 days of your purchase date.
  • Proof of purchase (order number or receipt) is required.

2. Non-Refundable Items

The following items are generally non-refundable:

  • Digital products (e.g., e-books, downloadable content) once accessed or downloaded.
  • Gift cards.
  • Items that are clearly marked as final sale or non-returnable at the time of purchase.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at stormrainsky@gmail.com within 30 days of your purchase. Please include your order number and a detailed reason for the return.
  2. We will review your request and provide you with instructions, including a return shipping address if applicable.
  3. Once your return is approved, securely package the item and send it back to us.

4. Shipping for Returns

  • You will be responsible for paying for your own shipping costs for returning your item unless the item is damaged or incorrect due to our error.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Refund Processing

Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item and whether your refund has been approved or rejected.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days, depending on your bank or payment processor).
  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at stormrainsky@gmail.com.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at stormrainsky@gmail.com with photos of the damage or incorrect item and your order number. We will arrange for a replacement or a full refund, including return shipping costs, at our discretion.

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

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